Senior Manager, Digital Security Operations

2 days ago

Ashburn, Virginia, United States Equinix Full time
About the Role

We are seeking a highly skilled Senior Manager, Physical Security Operations to lead our day-to-day physical security operations for data center facilities across the Americas-East region. This is a critical role that requires a strong understanding of security systems, leadership skills, and the ability to manage a team of security professionals.

Key Responsibilities
  • Lead day-to-day physical security operations for data center facilities across the Americas-East region, including installation, project management, maintenance, vendor management, and resolution of security issues.
  • Anticipate high-impact issues and lead incident resolution.
  • Collaborate with regional and cross-functional counterparts to address and resolve customer and operational issues.
  • Plan and manage budgets, perform project planning, perform trouble resolution, maintain infrastructure, support customer escalations, and apply industry knowledge and best practices.
Leadership
  • Lead, manage, recruit, and develop staff across multiple locations.
  • Provide strategic guidance and direction to drive team results.
  • Set the vision, establish direction, communicate with the team, and ensure alignment.
  • Deliver training and onboarding of new team members.
  • Provide coaching and mentoring.
  • Build and motivate a successful team that delivers results and continuously seeks to improve performance.
  • Lead team to work safely, effectively, and with high regard to human error avoidance.
  • Live the Magic of Equinix and set the example for the team.
Communications
  • Support internal and external communications.
  • Ensure relevant stakeholders are engaged and kept informed of the progress and status of initiatives.
  • Effectively communicate and deliver data-driven presentations, tailored to each audience.
  • Cascade key business information to the team.
Budgeting/Financial Management
  • Collaborate with team, Field Operations, and regional counterparts to analyze resource, system, license, supplier, project, and maintenance requirements.
  • Plan, implement, and manage OPEX and CAPEX budgets, meeting Equinix KPI's and OKR's for budget vs. actuals.
Project Leadership
  • Lead Security Operations team and vendors to complete data center and regional projects, while partnering with Field Operations teams and other business partners to ensure success.
  • Build and maintain relationships with key suppliers to support the needs of the business; holding them to the highest standards.
  • Responsible for prioritizing, planning, tracking, managing, and measuring team output and productivity.
  • Communicate status to key stakeholders and regional leadership.
Security
  • Support physical security at data centers across multiple metros of the East Coast of the United States.
  • Facilitate internal and external security audits.
  • Provide security systems support for data center operations, including resolution of sophisticated issues and complex installation efforts.
  • Respond to customer RFP's and RFI's.
  • Lead Security Operations team and vendors to complete security installations.
  • Lead Security Operations team and vendors accurately complete security system upgrades.
  • Aid in testing, troubleshooting, and incident resolution.
  • Ensure work is completed to Equinix's standards, and meets operational KPI's and OKR's.
Qualifications
  • Hands-on experience working with security systems.
  • Demonstrated people management experience, 5+ years experience preferred.
  • Educated to degree level in physical security systems, data centers, engineering, or business management, or with equivalent work experience.
  • Data Center experience, preferred.
  • Able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting, and manual dexterity, with or without reasonable accommodation.

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