Renewal Agent

2 days ago


Pompano Beach, Florida, United States Aaron's Full time
Job Summary

We are seeking a highly skilled Renewal Agent to join our team at Aaron's. As a Renewal Agent, you will play a critical role in helping our customers achieve their goals by providing exceptional service and support.

Key Responsibilities
  • Utilize provided tools to identify and renew customers, making direct contact over the phone to educate them on the benefits of timely lease agreement payments and lease renewal options.
  • Upkeep customer accounts and maintain updated customer information in our computer system.
  • Document all customer lease renewal payment appointments and work in partnership with retail partners to help customers achieve their goals.
  • Maintain the highest level of compliance with applicable policies, procedures, regulations, and laws.
  • Open and close the call center daily, and may be required to carry out field visit activities visiting past due customers in their homes.
Requirements
  • 6 months of customer service, call center, or collection experience required.
  • High School diploma or equivalent required.
  • 2 years of call center experience preferred, as well as 2 years of collection experience preferred.
Preferred Skills and Competencies
  • Ability to connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations.
  • Strong multi-tasking, organizational, negotiation and persuasion skills.
  • Proficient computer skills.
  • Ability to work a schedule of hours varying from 8 am to 9 pm, Monday through Saturday.
  • Excellent interpersonal and communication skills.
  • High energy with the ability to effectively perform all functions of the call center.
  • Proper telephone etiquette.
  • Uphold the Company Brand and protect company assets.
  • Maintain a professional appearance.
  • Satisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver's License and compliance with the Company's Physical Requirements.
Physical Requirements

The position routinely requires lifting, loading, and moving pounds of merchandise with the use of a dolly.



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