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Operations Accounts Specialist
1 month ago
We are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career with purpose.SummaryCall Center Renewal Agents serve as coaches to our customers, obtaining lease renewal payments and lease agreement renewals by understanding lease agreement terms and benefits and ensuring customers are fully satisfied with the product. A Call Center Renewal Agent builds relationships with customers over the phone to help bring them one step closer to ownership. Duties and ResponsibilitiesUtilizes provided tools to find and renew customers. Makes direct contact over the phone with customers who have not renewed their lease agreement(s)Educates customers on the benefits of timely lease agreement payments and leverages the proprietary suite of lease renewal options to help get customers to ownershipUpkeep customer accounts and maintain updated customer information in the computer systemDocuments all customer lease renewal payment appointmentsWorks in partnership with retail partner when customers have an interest in buying or leasing additional merchandiseMaintain the highest level of compliance with applicable policies, procedures, regulations, and lawsOpens and closes the call center dailyMay be required to carry out field visit activities visiting past due customer in-homeEducation and Experience6 months customer service, call center, or collection experience requiredHigh School diploma or equivalent required2 years of call center experience preferred2 years of collection experience preferredRequired Skills and Competencies Ability to connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversationsStrong multi-tasking, organizational, negotiation and persuasion skills Proficient computer skillsAbility to work schedule of hours varying from 8 am to 9 pm, Monday through Saturday Excellent interpersonal and communication skillsHigh energy with the ability to effectively perform all functions of the call centerProper telephone etiquetteUphold the Company Brand and protect company assetsMaintain a professional appearanceSatisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver's License and compliance with the Company'sPhysical RequirementsPosition routinely requires lifting, loading, and moving 50-300 pounds of merchandise with the use of a dollyAaron's Total RewardsOur team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes: Sundays off Employee assistance program Employee purchase program with exclusive discounts Physical and financial well-being programs Tuition reimbursement Employee Business Resource Groups 401(k) plan with contribution matching Paid time off, including vacation days, sick days, and holidays Life and disability insurance Medical, dental and vision insurance Paid paternal leave Stock purchase plans Pay on Demand **Benefits vary based on full- and part-time employment status.Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. About Aaron'sAt Aaron's we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career - our ability to positively influence people's lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today. Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.Aaron's is an Equal Opportunity Employer.#LI-Onsite#Indeed-Full-TimeOther details Job Family RTO Job Function Accounting & Finance Pay Type Hourly Apply Now
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