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Insurance Customer Support Agent

2 months ago

Myrtle Beach, South Carolina, United States Big I South Carolina Full time

The Insurance Customer Support Agent at Big I South Carolina plays a crucial role in fostering strong client relationships by addressing inquiries and resolving issues with efficiency and professionalism. This position involves daily interactions with clients, insurance providers, and team members while executing specific service and marketing initiatives.

Benefits/Perks

  • Competitive Salary
  • Opportunities for Professional Growth
  • Job Security in a Thriving Sector
  • Generous Paid Time Off
  • Retirement Savings Plan with Matching Contributions
Key Responsibilities
  • Assist current clients with policy updates, provide quotes, process payments, respond to inquiries, and supply necessary documentation.
  • Handle incoming calls and correspondence regarding both new and existing insurance policies, including managing claims during regular and after-hours.
  • Engage with prospective clients or support a producer to identify their needs, gather essential information, explore policy options, present solutions, finalize coverage, and negotiate with insurance carriers as required.
  • Schedule appointments or client discussions to review current policies, assess liability limits and exposures, identify additional coverage needs, evaluate replacement costs, and manage renewals.
  • Communicate with clients to deliver detailed information about products and services, quote new business, manage renewals or cancellations, process payments, and provide requested documentation.
  • Resolve product or service concerns by clarifying the client's issue, identifying the root cause, selecting and explaining the best resolution, expediting corrections, and following up to ensure satisfactory resolution.
  • Review audits or policies for accuracy and facilitate necessary corrections between clients and carriers.
  • Maintain comprehensive records of client interactions and transactions, documenting inquiries, comments, and actions taken in the agency management system.
  • Collaborate with colleagues, mentor new staff, provide expertise, and participate in both formal and informal meetings as needed.
Qualifications
  • Prior experience is valued, but we are willing to train motivated individuals at an entry level.
  • Exhibit a strong customer service orientation and excellent phone etiquette; demonstrate strong written and verbal communication skills along with proficient math and reading abilities for calculations.
  • Possess a sense of urgency, attention to detail, organizational skills, multitasking abilities, and the capacity to manage challenging situations with clients while solving complex problems independently.
  • Showcase excellent time management skills with a personal accountability mindset, along with proficiency in technology and computer systems, including agency management software, rating tools, and navigation of carrier websites.
Compensation: $36,000 - $45,000 annually

Your Future as an Independent Insurance Agent Begins Here.

If you seek a career that provides flexibility, job security, competitive compensation, and more, then you are in the right place. Partnering with a Big I South Carolina member agency is an excellent career choice.

Big I South Carolina is the state's oldest and largest trade association representing property and casualty insurance agents. Our members are small business owners who represent multiple insurance companies and offer a diverse range of insurance products, including auto, home, business, life, and health insurance. Many of these agencies are actively hiring to fill available positions, increasing the likelihood of job openings in your area.

With an impending workforce shortage in the insurance sector due to the retirement of many experienced agents, the demand for insurance professionals is escalating daily. Is this career path right for you?