Service Advisor

5 days ago


Warrenton, Missouri, United States Sun Auto Tire & Service Full time
About the Role

We are seeking a highly skilled and motivated Sales and Service Advisor to join our team at Sun Auto Tire & Service. As a Sales and Service Advisor, you will play a critical role in promoting and selling our products and services to customers, while also providing exceptional customer service and support.

Key Responsibilities
  • Customer Service: Promptly greet customers in a professional and courteous manner, both in person and over the phone, using our standardized customer service techniques.
  • Service Recommendations: Listen to and thoroughly document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Sales and Promotions: Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Quote and Follow-up: Provide customers with accurate quotes, including cost and time of completion, and follow up throughout the day to ensure customer satisfaction.
  • Post-Service Follow-up: Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: Minimum of 3 years of work experience in sales, customer service, or an automotive-related field.
  • Skills: Professional appearance, ability to work in a process-driven environment, and excellent communication skills.
About Us

Sun Auto Tire & Service is a leading provider of automotive services, with a commitment to excellence and customer satisfaction. We offer a competitive compensation package, including benefits and opportunities for advancement.


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