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Bilingual Customer Service Representative
2 months ago
About Us:
At Vertical Screen Inc., we are a leading provider of background screening services to organizations worldwide. Our innovative technology and diverse team of professionals enable us to deliver accurate and timely results to our clients.
Job Summary:
We are seeking a highly skilled and bilingual customer service representative to join our team. As an Occupational Health Services Representative, you will play a critical role in providing assistance to callers via phone support and research. Your excellent communication skills and ability to multitask will be essential in handling a high volume of inbound or outbound calls.
Key Responsibilities:
- Handle a high volume of inbound or outbound calls
- Evaluate documentation and information needed
- Process and follow up on invoices and faxes
- Perform administrative duties such as filing, scanning, and mailing different types of documents
- Maintain and document detailed notes in system regarding correspondence with applicants
Requirements:
- Must be bilingual in Spanish
- Must be able to work in a fast-paced, inbound/outbound call center environment
- Ability to multitask
- Strong attention to detail
- Ability to efficiently operate and navigate a computer and internal software
- Excellent verbal and written communication skills
- Must be proficient in Microsoft Office
Education:
The ideal candidate will have a minimum of a high school diploma or equivalent.
Benefits:
At Vertical Screen Inc., we offer a comprehensive suite of benefits, including medical, dental, and vision coverage, a 401K plan, flexible spending accounts, and paid time off. We also offer a paid lunch break, paid holidays, and a paid training program. Our company culture values work-life balance and provides a casual dress code and flexible work schedules.
