Customer Service Representative
5 days ago
About Us:
Fieldprint, Inc. is a leading provider of electronic fingerprinting and identity management services to various sectors, including corporations, non-profits, and government agencies.
Job Description:
As a Fieldprint call center representative, you will be responsible for handling incoming calls from customers and clients regarding our electronic fingerprinting and identity management services.
Key Responsibilities:
- Receive and respond to customer inquiries regarding fingerprinting requests
- Determine locations for fingerprint collection and coordinate with vendors to obtain necessary documentation
- Prepare and send welcome packets to new clients
- Process fingerprints and transmit them to the appropriate agencies
- Monitor and maintain call center telephone lines
Requirements:
- Bilingual in Spanish
- Excellent phone, computer, and administrative skills
- Excellent customer service skills
- Professional and positive attitude
- Ability to work in a fast-paced environment
- Proficiency in Microsoft Office suite, including Word and Excel
- Ability to travel
Education:
A minimum of a high school diploma or equivalent is required.
Benefits:
- Comprehensive benefits package, including medical, dental, and vision coverage
- 401K plan with generous company match
- Flexible spending accounts
- Voluntary insurance coverage plans
- Paid lunch breaks
- Paid time off
- Paid holidays
- Paid training program and internal employee development
- Overtime options available
- Casual dress code
- Flexible work schedules
- Employee referral bonus program
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