Customer Service Representative

5 days ago


Warminster Pennsylvania, United States Fieldprint Full time

About Us:

Fieldprint, Inc. is a leading provider of electronic fingerprinting and identity management services to various sectors, including corporations, non-profits, and government agencies.

Job Description:

As a Fieldprint call center representative, you will be responsible for handling incoming calls from customers and clients regarding our electronic fingerprinting and identity management services.

Key Responsibilities:

  • Receive and respond to customer inquiries regarding fingerprinting requests
  • Determine locations for fingerprint collection and coordinate with vendors to obtain necessary documentation
  • Prepare and send welcome packets to new clients
  • Process fingerprints and transmit them to the appropriate agencies
  • Monitor and maintain call center telephone lines

Requirements:

  • Bilingual in Spanish
  • Excellent phone, computer, and administrative skills
  • Excellent customer service skills
  • Professional and positive attitude
  • Ability to work in a fast-paced environment
  • Proficiency in Microsoft Office suite, including Word and Excel
  • Ability to travel

Education:

A minimum of a high school diploma or equivalent is required.

Benefits:

  • Comprehensive benefits package, including medical, dental, and vision coverage
  • 401K plan with generous company match
  • Flexible spending accounts
  • Voluntary insurance coverage plans
  • Paid lunch breaks
  • Paid time off
  • Paid holidays
  • Paid training program and internal employee development
  • Overtime options available
  • Casual dress code
  • Flexible work schedules
  • Employee referral bonus program


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