Customer Service Representative
4 weeks ago
Job Title: Customer Service Representative
Job Summary:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving any issues they may have.
Key Responsibilities:
- Communicate with customers via phone, email, and live chat to provide helpful information and resolve issues
- Troubleshoot and research customer order problems to find solutions
- Perform data entry of customer orders and process returns and replacements
- Assist with filing and special projects as needed
Requirements:
- Excellent verbal and written communication skills
- Strong attention to detail and accuracy with strong organizational skills
- Excellent computer skills with the ability to learn new programs quickly
- Technical proficiency with Microsoft Office and ERP systems
Benefits:
- Paid Time Off
- Medical, Dental, and Vision Insurance
- Company Paid Short and Long Term Disability
- Company Paid Life Insurance and Optional Voluntary Policy
- Flexible Spending Account (Health and Dependent Care)
- Tuition Assistance
- Kashable Employee Loan Program
- 401(k) with Employer Match
- Employee Assistance Program
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