Customer Service Representative

4 weeks ago


Warminster, United States Burpee Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving any issues they may have.

Key Responsibilities:

  • Communicate with customers via phone, email, and live chat to provide helpful information and resolve issues
  • Troubleshoot and research customer order problems to find solutions
  • Perform data entry of customer orders and process returns and replacements
  • Assist with filing and special projects as needed

Requirements:

  • Excellent verbal and written communication skills
  • Strong attention to detail and accuracy with strong organizational skills
  • Excellent computer skills with the ability to learn new programs quickly
  • Technical proficiency with Microsoft Office and ERP systems

Benefits:

  • Paid Time Off
  • Medical, Dental, and Vision Insurance
  • Company Paid Short and Long Term Disability
  • Company Paid Life Insurance and Optional Voluntary Policy
  • Flexible Spending Account (Health and Dependent Care)
  • Tuition Assistance
  • Kashable Employee Loan Program
  • 401(k) with Employer Match
  • Employee Assistance Program


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