Customer Support Specialist

4 days ago


Yakima, Washington, United States Shawnie Haas - State Farm Agent Full time
Job Summary

We are seeking an exceptional Customer Support Specialist to join our team at Shawnie Haas - State Farm Agent. As a key member of our client-facing team, you will be responsible for delivering world-class service to our policyholders, ensuring their needs are met and exceeded.

Responsibilities:
  • Analyze customer inquiries and provide accurate information about policies and procedures.
  • Schedule appointments and meetings with clients to discuss their insurance needs.
  • Process and follow up on insurance claims in a timely and efficient manner.
  • Maintain accurate records of customer interactions, including phone calls, emails, and meetings.
Requirements:
  • Demonstrated excellent communication and interpersonal skills, with the ability to build rapport with clients from diverse backgrounds.
  • Proven ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
  • Previous customer service experience, preferably in the insurance industry.
  • Proficiency in reading, writing, and speaking Spanish is a plus.

Our ideal candidate is highly motivated, detail-oriented, and able to work independently as part of a dynamic team. If you possess a strong passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Estimated salary: $45,000 - $65,000 per year, depending on experience and qualifications.



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