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Operations Service Manager
2 months ago
Job Summary
We are seeking a highly skilled Operations Service Manager to join our team at Burlington Stores. As a key member of our store leadership team, you will be responsible for managing the overall operations of the store, including customer service, cash handling, and inventory management.
Key Responsibilities
- Manage the Customer Service and Cashier teams, ensuring compliance with company policies and standards, and maintaining a safe and secure environment for customers and associates.
- Provide guidance and coaching to Customer Service Supervisors to ensure they are meeting customer service expectations and maintaining a smooth customer flow at the registers.
- Oversee the execution of operations and receiving procedures, including the continuous flow process, to ensure accurate and efficient inventory management.
- Monitor the receiving process, transfers, debits, damages, and charge-backs, and partner with the Receiving Supervisor to maintain accurate inventory levels.
- Support the Store Manager and other leaders in areas including staffing, sourcing, interviewing, training, and succession planning.
- Assist in the management of other store operations areas as needed.
Requirements
- 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty, or medium to large-sized, multi-unit retail organization.
- Ability to work a flexible schedule, including early mornings, nights, weekends, holidays, and required travel.
- Ability to lift and move boxes weighing up to 40 lbs.
- Comfortable utilizing scheduling and reporting computer software.
What We Offer
- Competitive wage
- Flexible hours
- Associate discount
- Medical, dental, and vision coverage, including life and disability insurance
- Up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan
About Burlington Stores
Burlington Stores is a rapidly growing brand that provides a variety of training and development opportunities for our associates to grow with us. Our store teams work hard and have fun together, making a difference in the lives of customers, colleagues, and the communities where we live and work every day.
