Support Services Operations Manager
2 days ago
At Northwestern Medicine, we are committed to delivering exceptional patient care and service. As a Support Services Manager, you will play a critical role in ensuring the smooth operation of our Support Services departments, including Environmental Services, Patient Transportation, and others.
The ideal candidate will have previous leadership experience and strong communication, organization, and planning skills. They will be responsible for directing and overseeing the operational needs of the Support Services departments, coordinating tasks, and ensuring staff is trained and executing their daily responsibilities in accordance with The Joint Commission guidelines.
The Manager will also be responsible for scheduling staff, managing budgets, and maintaining sanitation levels. They will work closely with the Director of Support Services and other stakeholders to ensure conformance to standards and policies.
Additional responsibilities include completing evaluations of staff, staff development, staff procurement, and retention. The Manager will be a permanent assignment and will be selected based on identified technical and leadership criteria.
Key Qualifications:
- High school diploma or GED
- Previous leadership experience
- Strong communication, organization, and planning skills
- Demonstrated problem-solving skills
Preferred Qualifications:
- 5 years of management experience
- College degree
- Responsibility and oversight of the EVS Discharge team
- Experience with Hospital Throughput
- Data analytics knowledge, using data to drive outcomes
- Project management
- Problem-solving
- Epic operations knowledge
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.
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