Patient Care Representative
1 week ago
Shields Health is seeking a highly skilled and detail-oriented Patient Care Representative to join our team. As a Patient Care Representative, you will play a vital role in providing exceptional customer service to our patients and their families.
Key Responsibilities:- Greet patients and collect necessary information, including copays and insurance details.
- Assist patients with the check-in process, troubleshoot any issues, and provide feedback.
- Recognize and utilize language services when needed to ensure effective communication.
- Distribute films and CDs as required, maintaining HIPAA and patient privacy policies.
- Collaborate with technologists and radiologists to ensure proper patient flow.
- Process outgoing and incoming mail and UPS deliveries.
- Prepare for the next day's appointment schedule and communicate any potential issues.
- Provide and respect confidentiality of all customer groups.
- Verify and enter necessary information into our systems.
- Respond to scheduling emergency patient situations.
- Support Customer Care with machine utilization and fill templates.
- Answer patient and doctor concerns with accuracy and efficiency.
- Keep management informed of situations and conditions that may impact the company or department.
- Remain current on any changes in policies or procedures that modify daily work functions.
- Maintain copay and petty cash accuracy and make daily bank deposits.
- Assist with on-boarding and training of new employees.
- Perform other related duties as required.
- High School Diploma required.
- Medical office or healthcare administration courses preferred.
- Excellent communication skills and computer proficiency required.
- Attention to detail and typing accuracy required.
- Knowledge of anatomy, medical terminology, and insurance requirements is preferred.
- Ability to follow instructions with minimal supervision.
- Proven ability to multitask and exceed customer expectations.
Ability to sit for extended periods of time while performing data entry and information intake via phone. Can be met with or without reasonable accommodation.
Internal/External Interactions:This position requires extensive interaction with all customer groups. Candidate must be personable, upbeat, fast-paced, and organized.
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