Inside Account Manager

4 days ago

New York, New York, United States SPS Companies, Inc Full time

Job Summary:

The Inside Account Manager - Value Added Services is a key role within SPS Companies, Inc. responsible for generating revenue and gross margin by developing and maintaining a strong customer base in the processing division.

This position utilizes relationship-based selling techniques to meet the processed steel needs of each customer, while maximizing the profitability of the company.

Key Responsibilities:

  • Build customer relationships with new and existing accounts to maximize territory growth
  • Understand each customer's needs, and accurately fulfill expectations for quality, delivery, paperwork, communication, etc.
  • Configuration of processed parts using customer drawings and files and quoting using optimal material usage through nesting software
  • Ability to plan and offer achievable delivery dates based on the specified production schedule
  • Interpret customer provided CAD prints and files for quoted parts/packages
  • Exhibit mentality of problem-solving that helps uncover solutions to customer needs
  • Price inquiries in a manner which maximizes revenues, with consideration to minimizing operational costs
  • Understand return on invested capital (ROTC), and exhibit decision making abilities which align with the goals of the company
  • Develop an in-depth understanding of the machines, steel products and services offered by SPS
  • Engage Outside Account Managers and sales management on significant inquiries to help maximize the probability of success
  • Monitor the overall goals and results of the territory, and the entire company on a regular basis
  • Provide feedback related to the market conditions of the territory
  • Cooperate with teammates both within, and outside the Sales Dept.
  • Assist other account managers with their daily activities when needed

Requirements:

  • Ability to read and interpret CAD drawings/prints
  • Tremendous drive for results
  • Highly proactive and takes great initiative; proven self-starter; goes the extra mile
  • Strong customer orientation with proven relationship building skills
  • Tremendous responsibility and ownership of customer challenges
  • Diligently and consistently demonstrates an ownership mentality
  • Proficient in utilizing required software applications (SAP, Microsoft Office, etc.)
  • Strong written and oral communication skills
  • Strong cooperation and collaboration skills
  • Composure
  • Comfortable with negotiation
  • Highly detail-oriented and very thorough
  • Strong numerical abilities
  • Excellent organization skills
  • High learning agility

Preferred Qualifications:

  • Proven experience in a role responsible for managing the needs of customers
  • Knowledge of general principals of business related to revenue generation, cost impacts and bottom-line results
  • Background in the steel industry or a related field
  • Bachelor's degree in Business Administration or related discipline or equivalent work experience

Equal Opportunity Employer:

SPS Companies, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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