Site Coordinator

2 days ago

Victor, United States Catholic Charities of Central Colorado, Inc. Full time
Job Summary

Catholic Charities of Central Colorado, Inc. is seeking a compassionate and organized Site Coordinator to join our team. In this role, you will provide friendly customer service to families and community members, triage client needs, and assist with on-site services such as our clothing closet and laundry facilities.

Key Responsibilities
  • Foster a welcoming atmosphere
  • Manage front desk operations
  • Train and supervise volunteers
  • Provide administrative support
  • Coordinate donation efforts
  • Assist Spanish-speaking clients
  • Collaborate with the Family Navigation team
What We Offer
  • A supportive and collaborative work environment
  • On-the-job training
  • A comprehensive benefit package including health and wellness, retirement, and generous paid time-off
Essential Duties
  • Provide friendly, welcoming, and professional customer service to families, community members, and collaborating organizations
  • Triage clients based on their needs, provide resource navigation, schedule appointments, and coordinate and assist with on-site services such as clothing closet, laundry, shower, etc.
  • Responsible for the proper functioning and maintenance of front desk equipment and the security of confidential information
  • Train and supervise on-site volunteers and record volunteer hours in Better Impact database
  • Provide administrative support for all Family Connections staff such as preparing for meetings, managing inventory, ordering office supplies, processing donations, coordinating feedback surveys, etc.
  • Responsible for collecting, managing, and reporting on data related to clients initially served on site using database systems
  • Assist with Family Support work to include helping with utility assistance (COPE, EOC, etc.) to Spanish-speaking clients, in coordination with Family Navigation team
  • Assign Family Support calls and schedule client's urgent needs appointments as needed
  • Coordinate, execute, and develop reporting process for special projects/events (large donation events such as JBF, coat drives and handling of overflow donations, and other events)
  • Participate in ongoing training and be responsible for following Standards of Quality for Family Strengthening and Support
  • Work with Family Connections Director and Family Navigation manager to promote the safety and security of families and other visitors through the active monitoring of potential threats, and development and adherence to safety protocols
  • Coordinate donation drop-off, pick-up, and transfer of donations for delivery to Helen Hunt facility. Network with other agencies to handle overflow items
  • Coordinate client intake information and feedback surveys

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