Logistics Support Specialist
7 days ago
We are seeking a highly skilled and motivated Logistics Support Specialist to join our Operations Team at Integrity Express Logistics.
About Us:
Integrity Express Logistics is a family-owned business with over 30 years of logistics experience. We strive to earn our customers' trust through innovative technology and operational efficiency, customizing logistics solutions to meet their needs.
Job Summary:
This role will serve as the primary point of contact for Carrier inquiries, providing exceptional customer service and ensuring timely resolution of issues. The successful candidate will possess strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Responsibilities:
- Respond to Carrier queries via email and phone, addressing their concerns and resolving issues in a professional and courteous manner
- Demonstrate a working knowledge of our systems and processes, leveraging this expertise to provide effective support
- Foster positive relationships between external and internal stakeholders, facilitating open communication and collaboration
- Ensure prompt follow-up on Carrier issues, tracking progress and escalating concerns as necessary
- Provide feedback to management on opportunities for process improvement, promoting continuous growth and development
Requirements:
- High School diploma or equivalent required; degree in a related field (e.g., logistics, business administration) preferred
- Strong communication and interpersonal skills, with the ability to work effectively in a team environment
- Basic knowledge of Microsoft Office, including Excel, Word, and Outlook
- Data entry and customer service experience, preferably in a call center or high-volume phone environment
- Ability to work under pressure, meeting deadlines while maintaining a positive attitude
Preferred Qualifications:
- Transportation or logistics-related work experience, with a solid understanding of industry concepts and terminology
- Experience with transportation management software, familiarity with FMCSA regulations
- Bachelor's degree in a relevant field, such as logistics, business administration, or supply chain management
Estimated Salary: $45,000 - $55,000 per year, based on location and experience.
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