Training Operations Manager

3 weeks ago

Atlanta, Georgia, United States Xplor Full time
Job Overview

Company Overview

At Xplor, we are dedicated to empowering individuals to maximize their daily potential. We provide small and medium-sized enterprises with innovative, cloud-based technology solutions that simplify the complexities of managing and expanding a business. With Xplor Pay, we facilitate prompt and secure transactions, ensuring transparency and efficiency without hidden costs.

Our mission revolves around fostering success for our clients. By joining our team, you become part of a community that enhances the connection between people and Xplor's offerings.

Position Summary

We are seeking a Training Operations Manager to lead the Field Services training division. This role encompasses the following responsibilities:

Key Responsibilities
  • Guide, mentor, and inspire the Training team to achieve excellence in their functions.
  • Collaborate with marketing and content teams to effectively communicate training events to our clientele.
  • Manage the budget, drive team objectives, and provide monthly performance updates to finance.
  • Identify training requirements for staff, ensuring that training programs and materials are up-to-date and impactful.
  • Evaluate training initiatives for quality and effectiveness, recommending enhancements as necessary.
  • Stay informed about the latest training methodologies and industry demands.
  • Promote a positive team environment and engage in team development activities, including recruitment, onboarding, and performance management.
  • Plan annual learning and development events aligned with budgetary constraints and customer needs.
  • Coordinate logistics for live training events, including research and booking.
  • Work with subject matter experts to develop training webinars and materials for clients.
  • Deliver training on FieldEdge products and features both remotely and in-person as required.
  • Assist in updating training course materials and online training content.
  • Support the creation of internal training programs for new and existing employees, empowering internal trainers to develop effective courses and materials.
Qualifications
  • At least two years of experience in software training.
  • A minimum of two years of experience with the FieldEdge platform.
  • Demonstrated customer-facing skills.
  • A passion for mentoring and contributing to the professional growth of others.
  • Experience with Learning Management Systems (LMS) is preferred.
  • Comfortable presenting to small and medium-sized groups.
  • Excellent verbal and written communication abilities.
  • Strong attention to detail and organizational skills, with a commitment to quality.
  • Proven capability to engage with various departments (Sales, Marketing, Support, Customer Success, and Product).
  • A proactive attitude with a desire to exceed expectations.
  • Willingness to travel as needed (approximately 30%).

This role offers a competitive annual salary range.

Company Values and Culture

Our core values guide our hiring practices and daily interactions:

  • Simplify life
  • Design for people
  • Act with intention
  • Build enduring communities

If these values resonate with you, you will thrive at Xplor. As part of our team, you will join a global network of talented professionals dedicated to your success.

Benefits
  • Gender-neutral paid parental leave for all caregivers.
  • Extra days off for community service.
  • Commitment to diversity and inclusion initiatives.
  • Access to mental health support.
  • Flexible work arrangements.
Application Process

To apply, please submit your resume. We look forward to connecting with you soon.

About Us

Xplor is a pioneering platform that integrates SaaS with embedded payment solutions, aimed at helping businesses flourish. We provide software solutions across various sectors, serving a diverse clientele.

Equal Opportunity Employment

Xplor is an Equal Employment Opportunity employer, committed to attracting and developing a diverse workforce. We encourage applications from all sectors of the community.

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