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Field Training Manager

2 months ago

Atlanta, Georgia, United States Smalls Sliders Full time
Job Summary

The Field Training Manager is a key role within Smalls Sliders, responsible for delivering and implementing effective training systems across our restaurants. This position plays a critical part in supporting our restaurants through the development of training locations, monitoring performance, and supporting the training and development of employees and managers.

Key Responsibilities
  • Training and Development
    • Ensure the highest levels of training standards across all restaurants.
    • Implement training and development programs and systems.
    • Establish goals for training restaurants with business unit leaders.
    • Execute training restaurant certification and annual re-certification processes.
    • Onboard all new training restaurants via the certification process and certify all training managers.
    • Conduct and document training restaurant visits to evaluate operational effectiveness and MIT requirements.
    • Execute touchpoints with all managers in training during each phase of training.
  • Business Unit Support
    • Follow-up on adoption rates of all programs and initiatives for the business unit through restaurant visits.
    • Support area focus restaurants as prescribed by the business unit leader.
    • Schedule and execute certified training manager classes to achieve expectations.
    • Participate in train the trainer sessions for company rollouts.
    • Create, maintain, and execute business unit training plans in partnership with business unit leaders aligned to business goals.
    • Provide feedback on crewmember, shift manager, operations manager, and restaurant leader development plans.
  • Training Functional Support
    • Provide feedback and follow-up documentation on executed rollouts and training meetings.
    • Serve as the subject matter expert for training system development.
    • Review period, quarterly, and yearly training results to identify gaps and develop/executed training plans to address.
    • Actively review and provide feedback on all training programs in development.
    Requirements
    • Participation in meetings and training sessions at the RSO, restaurants, and off-site locations.
    • Ability to lead, motivate, and empower.
    • Excellent interpersonal and communication skills.
    • Ability to recognize problems, set goals, and convert plans into action.
    • Exercises good judgment in decision making.
    • Open to feedback and to self-improvement.
    • Holds self-accountable to high personal standards of conduct and professionalism.
    • Excellent speaking and presentation techniques.
    • Strong time management skills.
    • Exceptional interpersonal skills, with the ability to effectively interact with employees and stakeholders at all levels of the organization.
    • Superior organization and follow-up skills.
    • Required to live within assigned area.
    • Ability to travel 50-75%.
    • Previous multi-unit training experience required; minimum 5 years preferred.
    • Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, PowerPoint, and Outlook).
    • Minimum of 2 years management experience in the hospitality field required; quick service or fast casual preferred.