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Retail Training Manager

2 months ago

Atlanta, Georgia, United States Jackson Energy Full time

Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Field Trainer. As a Field Trainer, you will play a critical role in supporting the deployment of our Back Office System (BOS) across our network of convenience stores. This includes pre-deployment activities, on-site installation support, training, and issue resolution.

Key Responsibilities

  • Support the BOS deployment process, including scheduling, communication, and tracking.
  • Provide on-site installation support, training, and issue resolution for our franchise owners.
  • Interact with our Pricebook and Rebates teams, as well as BOS support, to ensure seamless system integration.
  • Assist in preparing new-to-ExtraMile stores with in-store merchandising training, focusing on food service procedures during the final stages of a new site's conversion.
  • Model high standards for food service and dispensed beverages to ensure our sites are prepared to execute programs effectively.
  • Travel up to 70% of the time to all states in which we operate.
  • Work in a home-office environment when not in the field.
  • Provide best-in-class service to our franchisees.
  • Accurately document post-installation training for each store for all operations stakeholders.
  • Participate in special projects or additional tasks as requested.

Requirements

  • A Bachelor's Degree in a relevant field, such as Computer Science, Information Technology, Retail Management, Marketing, or Business.
  • A minimum of three years' previous convenience store management or equivalent experience in a related field.
  • Knowledge of convenience store retail or related operations.
  • ServSafe Certification for safe food handling is preferred.
  • Knowledge of the PDI BOS.
  • Network or computer installation or repair background.
  • A vehicle in good working order, fully insured, and capable of handling longer commutes.

Preferred Qualifications

  • A passion for retailing and helping retailers succeed in their new businesses.
  • A well-organized, detail-oriented work ethic.
  • Technical expertise with computers and the ability to easily pick up concepts trained for the back-office system.
  • Proficiency in training back-office system and food service concepts to retailers.
  • Ability to multi-task in a fast-paced environment with excellent written and spoken communication skills.
  • Comfort in speaking in front of groups, small and large.
  • A minimum of three years' retail training or food service training experience.
  • Intermediate level competency in MS Windows, Word, Excel, PowerPoint, and Outlook.

What We Offer

  • A competitive salary.
  • Eligibility for many benefits, including annual bonus, holidays, paid time off, medical, dental, and vision benefits, life, short- and long-term disability, 401(k), and tuition reimbursement.

Equal Opportunity Employer

ExtraMile is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status, or other status protected by law or regulation.