Hotel Front Desk Representative

4 weeks ago


Annapolis, Maryland, United States DoubleTree by Hilton Hotel Annapolis Full time
Job Overview

We're seeking a skilled Hotel Front Desk Agent to provide exceptional service to our guests. As a key member of our team, you'll be responsible for welcoming guests, managing their information, and ensuring a smooth stay with us.

The ideal candidate will possess excellent communication skills, a strong work ethic, and a commitment to guest satisfaction.

Key Responsibilities:

  • Manage incoming calls, online and in-person room bookings, and answer questions about guest needs
  • Mitigate customer complaints as needed
  • Work with housekeeping staff to ensure rooms are ready for new guests
  • Welcome, register, check-in, and check out guests, provide keys and room numbers, and record credit card information
  • Perform regular bookkeeping duties to ensure accurate guest information

Requirements:

  • 1+ year of hotel industry experience or related job preferred
  • High school graduate, GED recipient, or equivalent
  • Previous experience or working knowledge of Microsoft Office and reservation management systems
  • Excellent time management, organizational, customer service, and interpersonal skills

About Our Company

We offer a free shuttle within five miles, including to Westfield Annapolis Mall, restaurants around Annapolis Town Centre, and the US Naval Academy. Enjoy free parking, our Olympic-sized pool, and dining at our on-site restaurant, Ports of Call.



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