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Hotel Operations Leader

2 months ago

Haverhill, Massachusetts, United States Drury Hotels Company, LLC Full time

About Drury Hotels Company, LLC

Drury Hotels Company, LLC is a family-owned and operated hotel chain with a strong commitment to treating guests and team members like family. With over 150 hotels in 26 states, we offer a unique work environment that values our team members and provides opportunities for growth and development.

Job Summary

We are seeking a highly skilled and experienced Hotel Operations Leader to join our team. As a General Manager, you will be responsible for providing exceptional leadership across all departments of the hotel, ensuring that our guests receive outstanding service and that our team members have the support and resources they need to succeed.

Key Responsibilities

  • Lead by Example: Provide expert leadership and set the tone for exceptional guest service and team member engagement.
  • Recruit, Train, and Develop Team Members: Attract, develop, and retain top talent by providing opportunities for growth and development, and by fostering a positive and inclusive work environment.
  • Drive Business Results: Deliver on key business metrics, including quality, service, profitability, and team performance, by making data-driven decisions and taking proactive steps to address challenges and opportunities.
  • Develop and Manage the Hotel Budget: Assist in developing an annual operating budget and ensure that the hotel meets and exceeds expectations.
  • Role Model Quality Assurance Best Practices: Demonstrate a commitment to quality assurance and excellence in all aspects of hotel operations, and ensure that team members are held to the same high standards.
  • Critical Thinking and Problem-Solving: Apply strong critical thinking skills to navigate complex situations, address issues proactively, and drive continuous improvement.

Requirements

  • Passion for Serving Others: Demonstrate a genuine passion for serving others and exceeding our guests' expectations.
  • Education and Experience: Bachelor's degree in hospitality, business, or a related field, and a minimum of three years of supervisory experience with demonstrated leadership success.

What We Offer

  • Incentives: Eligible for a semi-annual bonus based on hotel and company performance, and a quarterly bonus based on hotel service scores.
  • Career Growth: Opportunities for mentorship, cross-training, development plans, management training, and over 200 internal promotions this year.
  • Health and Well-being: Comprehensive medical, dental, vision, prescription, life, disability, parental leave, and Team Member Assistance Program.
  • Retirement: Company-matched 401(k) plan.
  • Work-Life Balance: Flexible scheduling, paid time off, hotel discounts, and free room nights.