Customer Service Leader

1 week ago


Haverhill, Massachusetts, United States Food Lion Full time
Job Summary

As a Customer Service Leader at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers. You will assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent customer service.

Key Responsibilities

  • Provide prompt, accurate, and friendly service to customers, engaging them to create a positive shopping experience.
  • Greet each customer and use their name whenever possible.
  • Avoid personal conversations with other associates when customers are present.
  • Ensure store office functions are completed accurately and on time using accounting packets, communicating all cash variances to the Assistant Customer Service Manager.
  • Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
  • Ensure the work station and front end area of the store have a neat and clean presentation.
  • Maintain proper knowledge of all sales associate register functions and Front End accounting services.
  • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner.
  • Ensure the MVP savings center KIOSK is filled with paper and properly working.
  • Perform the tasks of sales associate when scheduled or as needed per the surge plan guidelines.
  • Perform the tasks of the customer lead as needed to ensure service standards are maintained.
  • Maintain alertness and call for assistance when needed to service customers per service standards.
  • Be courteous and helpful to other associates.
  • Wear the Food Lion uniform, complete with name badge, when on duty, and have a neat and clean appearance while adhering to the Food Lion dress code.
  • Adhere to all company guidelines, policies, and standard practices.
  • Observe and correct all unsafe conditions that could cause associate or customer accidents.
  • Notify QA of any cleaning issues or maintenance required on front end.
  • Successfully complete computer-based training (CBT) and training aid courses.
  • Perform all other duties as assigned.
Requirements

  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center.
  • Must meet minimum age requirements to perform specific job functions.
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Physical Requirements

  • Ability to use computers and other communication systems required to perform job functions.
  • Perform repetitive hand and arm motions.
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
  • Pull or push up to 75 lbs. on occasion.
  • Stand 100% of the time, frequently walking short distances.
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator.
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
  • Meet established volume activity standards for the position.
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
  • Have sufficient visual ability to check ID cards, checks, invoices, and other written documents.

Equal Employment Opportunity
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression or any other characteristic protected by law.

  • Haverhill, Massachusetts, United States Food Lion Full time

    Job Title: Customer Service LeaderFood Lion is seeking a Customer Service Leader to join our team. As a Customer Service Leader, you will be responsible for providing fast, easy, flexible, and friendly service to our customers.Key Responsibilities:Provide excellent customer service by greeting customers, answering questions, and resolving issues in a timely...


  • Haverhill, Massachusetts, United States Food Lion Full time

    {"Job Title": "Customer Service Leader", "Job Description": "Job SummaryFood Lion is seeking a Customer Service Leader to provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards.The ideal candidate will be responsible for assisting the Customer Service Manager and the Assistant...


  • Haverhill, Massachusetts, United States Metropolitan Linen Service Corp Full time

    About Metropolitan Linen ServicesMetropolitan Linen Services is a family-owned and operated company with a rich history dating back to 1981. We provide linen and uniform rental services to restaurants, hotels, foodservice companies, country clubs, and banquet facilities in the New England region.Job SummaryWe are seeking a highly motivated and...


  • Haverhill, Massachusetts, United States Metropolitan Linen Service Corp Full time

    About Metropolitan Linen ServicesMetropolitan Linen Services is a family-owned and operated company with a rich history dating back to 1981. We provide linen and uniform rental services to restaurants, hotels, foodservice companies, country clubs, and banquet facilities in the New England region.Job SummaryWe are seeking a highly motivated and...


  • Haverhill, Massachusetts, United States Metropolitan Linen Service Corp Full time

    Customer Service Admin Job DescriptionMetropolitan Linen Services is a family-owned and operated company since 1981, providing linen and uniform rental services to restaurants, hotels, foodservice companies, country clubs, and banquet facilities. We are seeking a highly skilled Customer Service Admin to join our dynamic team.Key Responsibilities:Provide...


  • Haverhill, Massachusetts, United States Metropolitan Linen Service Corp Full time

    Customer Service Admin Job DescriptionMetropolitan Linen Services is a family-owned and operated company that has been providing linen and uniform rental services to restaurants, hotels, foodservice companies, country clubs, and banquet facilities since 1981. We are seeking a highly motivated and detail-oriented Customer Service Admin to join our dynamic...


  • Haverhill, Massachusetts, United States SpeeDee Oil Change and Auto Service Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and ensuring that our customers have a positive experience at SpeeDee Oil Change and Auto Service.Key Responsibilities:Provide...


  • Haverhill, Massachusetts, United States SpeeDee Oil Change and Auto Service Full time

    Customer Service Associate Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and maintaining a positive and professional work environment.Key...


  • Haverhill, Massachusetts, United States SpeeDee Oil Change and Auto Service Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at SpeeDee Oil Change and Auto Service. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and promoting our services.Key ResponsibilitiesCustomer ServiceGreet...


  • Haverhill, Massachusetts, United States Hyundai of North Charleston Full time

    About UsThe Krause Auto Group has been a leader in the automotive industry for over 30 years, driven by our commitment to customer and employee satisfaction. We believe in creating a positive work environment where every employee is valued and supported.Our Company CultureWe offer a unique opportunity to grow with our company portfolio, which includes 12...


  • Haverhill, Massachusetts, United States Walgreens Full time

    Job SummaryAs a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to customers.Key ResponsibilitiesModel...


  • Haverhill, Massachusetts, United States Walgreens Full time

    Job Summary:As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to customers. Additionally, you will...


  • Haverhill, Massachusetts, United States Enterprise Holdings Full time

    Job Title: Customer Service RepresentativeEnterprise Mobility is seeking a Customer Service Representative to provide exceptional customer service and support to our customers. As a key member of our team, you will be responsible for ensuring a positive experience for all customers by providing accurate and efficient transactions, offering company-approved...


  • Haverhill, Massachusetts, United States Walgreens Full time

    Walgreens **Job Summary** As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. Your key responsibilities will include: * Registering sales on assigned cash registers and providing customers with courteous, fair, friendly, and efficient checkout service * Recommending items...


  • Haverhill, Massachusetts, United States State Farm Insurance Full time

    As a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service to our valued clients. Your key responsibilities will include:Key Responsibilities:Assisting customers with inquiries, complaints, and policy changesProviding accurate and timely information regarding insurance products and...


  • Haverhill, Massachusetts, United States Circle K Full time

    Key Responsibilities:As a Customer Service Representative at Circle K, you will provide exceptional customer service, resolve customer issues, and maintain a clean and safe store environment. You will also operate the cash register, fuel console, and lottery machine, and perform other tasks as needed.Why Circle K?We are a leading convenience store chain that...


  • Haverhill, Massachusetts, United States Metropolitan Uniform & Linen Services Full time

    Customer Service Admin Job DescriptionWe are seeking a highly skilled and motivated Customer Service Admin to join our dynamic team at Metropolitan Uniform & Linen Services. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.Key...


  • Haverhill, Massachusetts, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet our customers' needs.Key ResponsibilitiesProvide outstanding...


  • Haverhill, Massachusetts, United States Metropolitan Uniform & Linen Services Full time

    Customer Service Admin Job DescriptionAre you a customer-focused individual with excellent communication skills? Do you have experience in customer service and administration? We are seeking a highly motivated and organized Customer Service Admin to join our team at Metropolitan Uniform & Linen Services.Key Responsibilities:Provide exceptional customer...


  • Haverhill, Massachusetts, United States Window World of Boston Full time

    Job SummaryWindow World is seeking highly motivated professionals to provide exceptional customer service and support for our residential exterior remodeling products. As a Customer Service Representative, you will work with current and potential customers to manage a high volume of inbound and outbound calls, schedule appointments, and record customer...