Operations Manager

1 month ago


Haverhill, Massachusetts, United States Republic Services Full time
About the Role

We are seeking a highly skilled Operations Manager - Hauling to join our team at Republic Services. As a key member of our operations team, you will be responsible for managing the collections activities for commercial, industrial, and residential customers, as well as container delivery and pick up, in a geographically dispersed area.

Key Responsibilities
  • Manage a team of Operations Supervisors, Dispatchers, Operations Clerks, Drivers, and Helpers who are responsible for the route system for commercial, roll-off, and residential customers throughout the business unit.
  • Work with the General Manager and other managers in the business unit to execute a local market strategy that complements the Area's overall strategic operating and marketing plans.
  • Implement and execute plans to complement the business unit's strategic and operating plan, championing the execution of tactical initiatives within the Business Unit to maximize the customer experience, growth, and durability, while optimizing profitability.
  • Ensure maximum productivity and route management systems for commercial, roll-off, and residential routes and establish productivity goals where needed.
  • Interact with customers and local, state, and federal government employees to resolve customer service concerns and ensure regulatory compliance standards are met.
Requirements
  • Demonstrated business acumen, strategic thinking, and an ability to execute against formulated strategy.
  • Demonstrated ability to lead change initiatives and direct large staff.
  • Process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish goals and objectives.
  • Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
  • Collaborative, builds and works with teams, and creative thinker who challenges conventional solutions.
About Republic Services

Republic Services is a leader in the environmental services industry, providing customers with a comprehensive set of products and services, including recycling, waste, special waste, hazardous waste, and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.



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