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Customer Support Specialist

2 months ago

New York, New York, United States CurbWaste Full time
{"h1": "Customer Support Representative at CurbWaste", "p": "At CurbWaste, we're on a mission to revolutionize the waste management industry with innovative technology. As a Customer Support Representative, you'll be the first point of contact for our customers, troubleshooting technical issues and providing exceptional customer service.

Your key responsibilities will include:

* Troubleshooting software issues and prioritizing based on urgency
* Providing clear and detailed information to clients on product feature functionality
* Documenting support processes and issue resolutions
* Collaborating with the Sales and Product teams to provide product knowledge and configuration assistance
* Being the go-to resource for internal and external stakeholders

We're looking for someone with critical thinking skills, exceptional project management skills, and a passion for delivering exceptional customer experiences. If you're motivated by impact, growth, and a desire to make a real difference, we'd love to hear from you.

**Requirements:**

* 1-2 years' experience in a technical support role
* Familiarity with SaaS business models
* Experience using a support ticketing system
* Some technical skills (SQL, database management, Excel, Python, etc.)

**What we offer:**

* A dynamic and supportive team environment
* Opportunities for growth and professional development
* A competitive salary and benefits package

If you're ready to take your career to the next level and make a real impact, apply now"}