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Hotel Ambassador

4 weeks ago

Salt Lake, Utah, United States The Grand America Hotel Full time
Concierge Job Description

The Concierge is a vital member of our hotel team, responsible for providing exceptional customer service and ensuring a seamless guest experience. Key responsibilities include:

Greeting and directing guests with a warm and welcoming smile
Providing personalized assistance with reservations, transportation, and activities
Researching and recommending local attractions, restaurants, and events
Coordinating appointments and reservations with precision and attention to detail
Maintaining accurate records and documentation of guest interactions

Requirements:

3+ years of customer service experience in a hotel or related environment
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Strong organizational and time management skills
Familiarity with local area and knowledge of attractions, restaurants, and events

As a Concierge, you will have the opportunity to make a lasting impression on our guests and contribute to the success of our hotel. If you are a friendly, organized, and detail-oriented individual with a passion for delivering exceptional service, we encourage you to apply for this exciting role.