Night Audit Representative
4 weeks ago
Job Summary:
The Night Audit Representative is responsible for providing exceptional guest service and ensuring 100% guest satisfaction in a fast-paced hotel environment.
Key Responsibilities:
- Provide superior guest service and utilize service brand behavior when completing the requirements of this position.
- Ensure accurate and timely recording and reporting of all property receipts.
- Follow cash handling procedures as outlined by the accounting department.
- Collect payment at check out and provide change for guests as needed.
- Perform all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills.
- Prepare all computer systems for the following day.
- Ensure accurate and timely backup of files/tapes are maintained on a daily basis.
- Prepare, balance, post, and distribute all necessary reports on a daily basis.
- Interact with all in a professional manner, assisting other departments with necessary information.
Requirements:
- A minimum of one year of hotel front desk experience, other hotel experience, or experience in a customer service environment.
- Experience in Opera system preferred.
- Proficient in math with the ability to make accurate mathematical calculations.
- Basic mathematical skills and the ability to make accurate mathematical calculations using a 10-key calculator.
- Strong verbal, written, and interpersonal skills.
- Works well independently or as part of a team.
- Strong attention to detail.
- Commitment to exceptional guest service.
- Ability to maintain a positive and professional attitude when handling all situations.
- Adhere to the policies and procedures of the hotel.
- Must be available to work over night.
- Ability to work a flexible schedule, including holidays and weekends.
- Working knowledge of computer and math skills.
Physical Demands:
- Ability to stand, stoop, or bend for the entire shift.
- Ability to lift up to 20 pounds.
About Choice Hotels:
Choice Hotels International is one of the largest lodging franchisors in the world, with a diverse portfolio of 22 brands that cater to a wide range of travelers. We are committed to providing exceptional guest service and creating a positive work environment for our associates.
Cultural Values:
Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious, and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
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