Customer Support Director
2 days ago
The Director of Customer Support will lead the development of a comprehensive customer support strategy to deliver exceptional service to our diverse customer base. This includes designing, building, and staffing the customer support capabilities to meet the evolving needs of our customers.
Key Responsibilities:
- Assess customer support needs and propose a 18-24 month road map for technology and staffing requirements
- Lead the implementation of solutions to optimize existing telephony and Salesforce tools
- Partner with business and product leaders to ensure service support aligns with their needs
- Oversee the staffing of approved roles and coordinate with HR/Recruiting
Requirements:
- 10 years of customer support/contact center leadership experience, ideally in financial services or a regulated industry
- Proven track record of success at scaling an omni-channel customer support function
- Significant experience with Salesforce solutions and best of breed contact center, telephony, live chat, and case management solutions
About Vaco:
Vaco is a leading partner bank for embedded banking across deposit, payment, and credit products. We are seeking a leader to develop the support infrastructure to serve our direct customers, program partners, and merchant clients.
-
Customer Support Director
2 days ago
Brentwood, Tennessee, United States VACO Full timeCustomer Support Director Job Description **Job Summary** We are seeking a seasoned Customer Support Director to lead our customer support capabilities. As a leading partner bank for embedded banking, we require a leader to design, build, staff, and lead the customer support infrastructure to serve our direct customers, program partners, and merchant...
-
Hospital Support Services Director
4 hours ago
Brentwood, Tennessee, United States LifePoint Health Support Center Full timeAbout the RoleWe are seeking a highly skilled and experienced Director, Hospital Support Services to join our team at LifePoint Health Support Center. As a key member of our organization, you will play a critical role in overseeing and managing the Environmental Services, Food and Nutrition, and Laundry & Linen functions across our enterprise.Key...
-
Director of Customer Success
2 weeks ago
Brentwood, Tennessee, United States Vaco Full timeJob Title: Director of Customer SuccessJob Type: PermanentLocation: Brentwood, TN (Hybrid)Salary: $80-100kAbout the RoleThe Director of Customer Success will be responsible for overseeing the interactions between clients and the company, ensuring that all client needs are met and exceeded. This role will involve providing value to clients through regular...
-
Customer Support Leadership Position
2 weeks ago
Brentwood, Tennessee, United States VACO Full timeJob SummaryThe Director of Customer Support will be responsible for designing, building, and leading the customer support capabilities to deliver exceptional service to our diverse set of customers. This includes optimizing self-help FAQs, Salesforce articles, and inbound customer questions about products and services, transactions, account maintenance,...
-
Customer Support Specialist
2 weeks ago
Brentwood, Tennessee, United States Fleetcor Full timePosition OverviewFLEETCOR is seeking a dedicated Customer Support Specialist to join our Payments Division. This role is integral to our Corporate line of business, focusing on enhancing customer interactions and support.As a Customer Support Specialist, you will play a crucial role in facilitating the payment automation process by engaging with customers...
-
Customer Support Specialist
2 weeks ago
Brentwood, Tennessee, United States Randstad North America, Inc. Full timePosition Overview:We are seeking skilled Customer Support Specialists to join a dynamic healthcare organization. The ideal candidates will excel in managing both inbound and outbound communications in a fast-paced call center environment.Key Responsibilities:- Handle a high volume of calls with professionalism and efficiency.- Provide exceptional customer...
-
Customer Support Specialist
2 weeks ago
Brentwood, Tennessee, United States Randstad North America, Inc. Full timePosition OverviewWe are seeking a skilled Customer Support Specialist to join our dynamic team at a reputable healthcare organization. The ideal candidate will thrive in a fast-paced environment, managing both inbound and outbound communications effectively.Key ResponsibilitiesHandle a high volume of calls, providing exceptional service to clients.Assist...
-
Customer Support Specialist
3 weeks ago
Brentwood, Tennessee, United States Randstad North America, Inc. Full timePosition Overview:We are seeking skilled Customer Support Specialists to join a dynamic healthcare organization. The ideal candidates will have experience in managing both inbound and outbound communications within a fast-paced call center environment.Key Responsibilities:- Handle a high volume of calls efficiently.- Provide exceptional customer service to...
-
Customer Support Specialist
2 weeks ago
Brentwood, Tennessee, United States Randstad North America, Inc. Full timePosition Overview:We are seeking skilled Customer Support Specialists to join a dynamic healthcare organization. The ideal candidates will possess experience in managing both inbound and outbound communications within a busy call center environment.Key Responsibilities:- Handle a high volume of calls efficiently and professionally.- Provide exceptional...
-
Customer Support Specialist
3 weeks ago
Brentwood, Tennessee, United States Randstad North America, Inc. Full timePosition OverviewWe are seeking a qualified Customer Support Specialist to join our dynamic team within a thriving healthcare organization. The ideal candidate will possess a strong background in managing both inbound and outbound communications in a fast-paced environment.Key ResponsibilitiesHandle a high volume of calls with professionalism and...
-
Customer Support Specialist
3 weeks ago
Brentwood, Tennessee, United States Randstad North America, Inc. Full timePosition OverviewWe are seeking a skilled Customer Support Specialist to join our dynamic team at a reputable healthcare organization. The ideal candidate will possess experience in managing both inbound and outbound communications in a fast-paced environment.Key ResponsibilitiesHandle a high volume of calls, ensuring excellent customer service.Assist...
-
Executive Director of Culinary Operations
3 days ago
Brentwood, Tennessee, United States Vitality Living Support Office Full timeVice President of Culinary ServicesVitality Living Support Office is seeking a seasoned professional to lead our culinary operations.About the RoleThe Vice President of Culinary Services will be responsible for developing and implementing strategic plans to enhance the dining experience, ensuring compliance with health and safety regulations, and managing...
-
Customer Support Associate
2 weeks ago
Brentwood, Tennessee, United States Domino's Franchise Full timePosition OverviewAs a vital member of our team, you will play a key role in ensuring customer satisfaction and operational efficiency at Domino's Franchise.ResponsibilitiesUtilize all necessary equipment effectivelyOrganize and replenish supplies in designated areasPrepare food items to meet quality standardsHandle and process customer orders via...
-
Salon Director in Training
4 days ago
Brentwood, Tennessee, United States Sun Tan City Full timeAbout Sun Tan CitySun Tan City is a leading family-owned tanning salon chain with over 250 locations across 20 states. As a company, we prioritize building strong relationships with our clients and providing exceptional service. Our team is passionate about helping our clients look and feel their best, and we're committed to creating a positive and...
-
Assistant Salon Director
2 weeks ago
Brentwood, Tennessee, United States Sun Tan City Full timeJob SummaryThis position is responsible for maintaining a high-energy, positive environment, where behaviors that support client-centric service are consistently demonstrated. The Assistant Salon Director helps drive store performance, fosters superior client service, and maintains operational excellence to meet or exceed established productivity goals.Key...
-
Customer Support Representative
2 weeks ago
Brentwood, Tennessee, United States Tyler Technologies Full timeJob Overview The role of the Part-Time Software Support Representative involves providing essential administrative assistance to ensure the smooth operation of our office. This position requires a blend of routine and complex tasks aimed at maintaining accuracy and efficiency in daily activities. Key Responsibilities Deliver administrative...
-
Administrative Support Specialist
2 weeks ago
Brentwood, Tennessee, United States Vaco Full timeJob Summary:Vaco is seeking a highly skilled and organized Administrative Support Specialist to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring a smooth and efficient work environment.Key Responsibilities:Customer Service: Greet visitors,...
-
Interim Director of Taxation
2 weeks ago
Brentwood, Tennessee, United States Vaco Full timeJob SummaryWe are seeking an experienced Interim Tax Director to support our client with their tax filings. As a seasoned public tax CPA and/or corporate Tax Manager/Tax Director, you will be responsible for analyzing financial information and preparing financial reports to determine or maintain record of assets, liabilities, profit and loss, tax liability,...
-
Senior Engineering Director
6 days ago
Brentwood, Tennessee, United States Vaco Full timeJob DescriptionJob Title: Senior Engineering DirectorJob Summary:Vaco is seeking a highly experienced Senior Engineering Director to lead our engineering team. As a key member of our leadership team, you will be responsible for driving the technical vision and strategy of our organization.Key Responsibilities:Lead and manage a team of software engineers to...
-
Executive Director of IT
1 week ago
Brentwood, Tennessee, United States VACO Full timeJob Description:We are seeking a highly skilled and experienced Executive Director of IT to lead our IT department and drive technology initiatives that align with our business objectives in the healthcare industry.Key Responsibilities:Lead and Manage the IT Department: Develop and implement IT strategies, manage budgets, and lead a team of IT...