Director of Customer Success
1 week ago
Job Type: Permanent
Location: Brentwood, TN (Hybrid)
Salary: $80-100k
About the RoleThe Director of Customer Success will be responsible for overseeing the interactions between clients and the company, ensuring that all client needs are met and exceeded. This role will involve providing value to clients through regular business reviews, reporting, market updates, and other relevant intelligence.
Responsibilities- Client Management: The Director of Customer Success will be the primary point of contact for clients, ensuring that all client needs are met and exceeded.
- Team Management: The Director will oversee a support team, ensuring that all client needs are met in a timely and efficient manner.
- Business Development: The Director will identify opportunities for new business growth, referrals, and integrations.
- Travel: The Director will travel to interact directly with clients, building relationships and ensuring that client needs are met.
- Experience: 5+ years of experience in a customer-facing role, with a proven track record of success.
- Freight Experience: Experience in the freight industry is highly desirable.
- Client-Facing Experience: Proven ability to work with clients, building relationships and meeting their needs.
- Quantifiable Results: Ability to quantify business increases, such as growing revenue from $1M to $2M in one year.
- Reading and Writing: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Communication: Ability to write reports, business correspondence, and procedure manuals, as well as effectively present information to groups of managers, clients, customers, and the general public.
- Calculation: Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Algebra and Geometry: Ability to apply concepts of basic algebra and geometry.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
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