Technical Support Specialist
7 days ago
Domotz is seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for ensuring customer success by providing top-notch technical support and resolving complex issues.
Key Responsibilities:
- Communicate with customers using our helpdesk tools to resolve technical issues and answer technical and business inquiries
- Help customers install software on their own machines, including Linux, Windows, and embedded systems
- Liaise with the dev team about technical issues and bugs, and escalate as necessary
- Assist the sales team in pitching the product and providing online demos to customers
- Contribute to improving the documentation to make the support job easier
Requirements and Qualifications:
- Working experience of Computer Networking and Network Protocols
- Working knowledge of Windows systems
- Excellent communication and presentation skills
- Proficient level of English
- Previous experience with Network Monitoring Tools and Linux systems is a plus
What We Offer:
- Competitive Salary
- Health Insurance
- Dental Insurance
- Life Insurance
- 4% Matching 401k
- Flexible PTO
Domotz is an equal opportunity employer. We consider individuals without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
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