Customer Support Specialist

5 hours ago


Blacksburg, Virginia, United States NexHealth Full time
About NexHealth

NexHealth is revolutionizing the healthcare industry by accelerating innovation and connecting patients, doctors, and developers. Our mission is to simplify the healthcare experience, making it more efficient and patient-centric.

We're a high-growth startup with a strong need for our patient experience platform, and we're looking for a talented Customer Support Specialist to join our team.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our Inbound Customer Support team. As a Customer Support Specialist, you will be the front line for issues and inquiries from our customers, working closely with them to understand their needs and provide creative solutions.

You will be responsible for answering phone calls and emails, engaging in technical troubleshooting, and guiding customers through step-by-step instructions on how to use our SaaS product. If you're looking to make a career change or get your foot in the door at a high-growth startup, this is the right role for you.

Key Responsibilities
  • Answer phone calls and emails from NexHealth customers in need of support
  • Work with customers to understand their inquiries and/or issues
  • Engage in real-time, technical troubleshooting with customers to find creative solutions
  • Guide customers through step-by-step instructions on how to use and configure the SaaS product
  • Drive product adoption through delivering ad-hoc trainings
Requirements
  • 1+ years of professional experience
  • Strong desire to get into a high-growth startup
  • Strong verbal and written communication skills
  • High attention to detail
  • High-volume daily activities (inbound calls and collaborative troubleshooting)
  • BA/BS degree
NexHealth Values

We live by these values:

  • Solve the customer's problems, not yours
  • Do the things others are not willing to do
  • Take ownership
  • Say what's on your mind, with positive intent
  • Default trust
  • Think in first principles
Benefits

We offer a competitive salary, equity, commuter benefits, 401K, full medical, dental, and vision, and unlimited PTO. We're an equal opportunity employer and value diversity at our company.



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