Host - Customer Service Ambassador
4 weeks ago
Job Summary:
The Host is a key member of our restaurant team, responsible for ensuring a warm and welcoming experience for all guests. As a Host, you will be the first point of contact for our customers, setting the tone for their dining experience.
Key Responsibilities:
- Greet all restaurant patrons immediately upon their arrival and make them feel welcome.
- Inquire about the number of guests in the party and maintain wait lists, communicating wait times to guests in a friendly and courteous manner.
- Assign guests to server stations in a fair and equitable manner, taking guests to their server's station with menus and seating them accordingly.
- Control guest volume levels at the entrance to the restaurant and attend to guests' needs while they wait to be seated.
- Answer customer inquiries about the menu, restaurant, and Bass Pro Shops.
- Answer phones and book reservations as requested.
- Perform opening and closing side work duties as assigned, assisting with pre-bussing and table setup activities.
- Acknowledge and thank guests upon their departure from the restaurant.
- Maintain restrooms throughout the shift.
Requirements:
- High school diploma or equivalent preferred.
Skills and Abilities:
- Experience in and passion for consumer service.
- Willingness to learn new skills and be a team player.
- An attitude of flexibility and mindfulness about the team approach.
- Ability to memorize and become knowledgeable of menu items.
- Strives to work well with a team, prioritize tasks, and have a sense of urgency and concern for guest satisfaction.
- Intrinsically motivated, takes pride in own work.
- Ability to stay calm, organized, and efficient when busy.
Benefits:
- Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions.
- Dental, vision, and voluntary benefits.
- 401k Retirement Savings.
- Paid holidays.
- Paid vacation.
- Bass Pro Cares Fund.
- And more.
Equal Opportunity Employer:
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.
Reasonable Accommodations:
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
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