Customer Service Ambassador

3 weeks ago


Springfield, Missouri, United States Grizzly Industrial Inc Full time

About the Role:

As a Customer Experience Advocate at Grizzly Industrial Inc., you will play a key role in shaping exceptional customer experiences. This is a full-time position on our first shift, and we offer a competitive hourly rate of $16.00 to $18.00.

Key Responsibilities:

We are looking for a natural communicator who thrives on creating positive experiences. Your responsibilities will include:

  • Serving as the voice of the customer, ensuring their needs are met and their voices are heard
  • Providing support through various channels, addressing inquiries and resolving issues promptly
  • Performing general clerical duties and miscellaneous projects as needed

Requirements:

To be successful in this role, you will need:

  • 3-5 years of applicable customer service experience
  • 1-2 years of applicable de-escalation, retention, and customer advocacy experience
  • Excellent written correspondence skills
  • Computer literacy with the ability to type 40-50 WPM
  • A diploma or general education degree

Benefits:

We offer a comprehensive benefits package, including medical, dental, and vision insurance plans, paid vacation and holidays, a matching 401(k) plan, and more.



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