Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Five Star Call Centers. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through various communication channels.
Key Responsibilities:
- Respond to customer inquiries and concerns in a timely and professional manner
- Manage large volumes of inbound calls and emails
- Identify and resolve customer issues through effective communication and problem-solving skills
- Upsell and cross-sell products and services to customers
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
Requirements:
- 1 year of customer service or customer support experience
- 1 year of previous call center or office background experience required
- A high school diploma or GED is preferred
- Technical savvy and ability to use multiple systems and software
- Strong phone and verbal communication skills, along with active listening
- Ability to work independently and as part of a team
- Flexibility to work varying shifts, including nights and weekends
What We Offer:
- Competitive hourly rate of $14.00, plus shift differential
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment
- Comprehensive benefits package, including medical, dental, and vision insurance
How to Apply:
Interested candidates should submit their application, including a cover letter and resume, to [insert contact information].
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