Commercial Sales and Service Director
6 days ago
We are seeking a seasoned Commercial Sales and Service Director to lead our sales team in delivering exceptional customer service and operational efficiency.
This role requires strong leadership skills, excellent communication abilities, and a keen eye for detail. The ideal candidate will be able to drive sales growth, manage customer relationships, and oversee the coordination of various teams to ensure seamless order fulfillment.
Key Responsibilities- Lead and support the inside sales team, setting goals and driving performance
- Collaborate with production, operations, and technical teams to ensure effective order fulfillment and customer satisfaction
- Manage customer service processes, address issues, track inquiries, and coordinate with internal teams for resolution
- Analyze data to inform strategic decisions and enhance service delivery
- Oversee accurate reporting on sales activities, customer interactions, and service metrics
- Bachelor's degree or equivalent in Business, Marketing, or a related field
- Strong customer service orientation and interpersonal skills with the ability to collaborate effectively across departments
- Solid understanding of flat product specifications, applications, and capabilities
- Valid motor vehicle operator's license and a clean driving record
- Proficiency in MS Office and familiarity with CRM and sales management tools
We offer a competitive salary of $85,000 - $110,000 per year, depending on experience, plus a comprehensive benefits package that includes:
- Competitive wages and bonus opportunities
- Family medical, dental, and prescription coverage at minimal employee cost
- Short and long-term disability programs
- Competitive retirement plans
- Flexible Spending and Health Savings Accounts
- Paid vacation and recognized statutory holidays
- Apprenticeship and career advancement within the company
- Tuition reimbursement
At EVRAZ North America, we manufacture engineered steel products for rail, energy, and industrial end markets at six production sites located in the USA and Canada. We are the largest North American producer by volume in the rail and large diameter pipe markets, and we hold leading positions in the Western Canada oil country tubular goods, small diameter pipe, and West Coast plate markets.
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