Seasonal Member Services Ambassador
1 week ago
Taymax Group is a fitness company that prioritizes providing an inclusive and diverse workplace environment where employees can thrive. Our goal is to enhance people's lives by offering a high-quality fitness experience in a welcoming, non-intimidating setting.
Job Summary
We are seeking a part-time Seasonal Member Services Ambassador to join our team. This role will be responsible for creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests.
Key Responsibilities
- Greet members, prospective members, and guests, providing outstanding customer service.
- Handle all front desk activities, including answering phones in a friendly manner and assisting callers with various questions.
- Check members into the system and take prospective members on tours of the facility.
- Assist new members with signing up and calculating monthly payment amounts.
- Collaborate with the Club Manager to count the drawer as needed and facilitate updates to member accounts.
- Respond to member inquiries and concerns in a timely and professional manner, escalating issues to the Assistant Manager or Club Manager when necessary.
- Maintain the cleanliness and organization of the club, completing daily tasks and priority cleaning lists.
Requirements
- Must be 18 years of age or older.
- High School diploma/GED equivalent required.
- Previous customer service experience preferred.
- Basic computer proficiency.
- Punctuality and reliability are essential.
- Ability to work independently and as part of a team.
- A positive attitude and passion for fitness and health.
Physical Demands
- Continual standing and walking during shifts.
- Continual talking in person or on the phone during shifts.
- Occasional lifting up to 50 lbs.
Benefits
- Competitive hourly rate: $13.00 - $13.50.
- Opportunity to work in a dynamic and supportive team environment.
Note to Applicants
Taymax Group is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We welcome applications from candidates with disabilities and provide accommodations upon request.
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