Customer Experience Ambassador

1 week ago


Tallahassee, United States Taymax Group Full time
Overview

Taymax Group is a dynamic organization dedicated to enhancing people's lives through a high-quality fitness experience. Our welcoming and non-intimidating environment, known as the Judgement Free Zone, fosters an inclusive atmosphere where individuals can achieve their wellness goals.

Salary Range

The estimated annual salary for this position is $27,600 - $28,800, depending on location and experience. This compensation package reflects the importance we place on our team members' contributions to creating exceptional customer experiences.

Job Description

We are seeking a skilled Customer Experience Ambassador to join our team in Northampton. In this role, you will be responsible for providing top-notch customer service to Planet Fitness members, prospective members, and guests. Your primary objective will be to ensure that every interaction with our customers exceeds their expectations.

Key Responsibilities
  • Greet members, prospective members, and guests with a friendly demeanor, providing personalized assistance whenever possible.
  • Efficiently handle front desk activities, including answering phones, checking members into the system, taking prospective members on tours, signing up new members, and assisting with daily tasks.
  • Update member accounts as needed, ensuring accurate and timely information.
  • Respond promptly and professionally to member inquiries and concerns, escalating issues to Assistant Managers or Club Managers when necessary.
  • Maintain a clean and organized work environment by completing daily tasks, adhering to the priority cleaning list, and performing regular walk-around and bathroom checks.
Requirements
  • You must be at least 18 years old.
  • A High School diploma or equivalent is required.
  • Customer service experience is preferred, but not mandatory.
  • Basic computer proficiency is essential.
  • Punctuality and reliability are crucial for success in this role.
  • Ability to work independently and as part of a team.
  • A positive attitude, passion for fitness, and excellent communication skills are essential for creating exceptional customer experiences.
Physical Demands

This role requires standing and walking throughout your shift, with occasional lifting of up to 50 pounds. You may also encounter minor exposure to toxic chemicals during your duties.



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