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Customer Service Representative

1 month ago

Spokane, Washington, United States Corps Team Full time
Customer Experience Representative

Corps Team is seeking an experienced Customer Experience Representative to join our team in Spokane Valley, WA. This is a 6+ month contract to hire position with a hybrid schedule, onsite Tues-Thurs and remote on Monday and Fridays.

Job Summary

As a Customer Experience Representative, you will be responsible for providing exceptional service to our customers via phone, email, and in-person interactions. You will be part of an elite team of professionals dedicated to ensuring a positive and memorable customer experience.

Key Responsibilities
  • Provide timely and effective customer service responses
  • Follow customer support guidelines established by the customer experience supervisor
  • Answer customer inquiries, diagnose and resolve customer issues
  • Fulfill customer service requests via phone, email, chat, or in-person
  • Establish and maintain effective working relationships and provide excellent customer service
  • Handle customer complaints and develop solutions
  • Develop and document knowledge into helpful content
  • Maintain a sound understanding and adherence to quality policies
  • Be proficient in the use of Netsuite ERP system
  • Be a knowledge expert with products and provide product information
  • Work closely with other departments to ensure customer needs are met and products are developed in a customer-centric manner
  • Perform other assigned tasks and duties as necessary
Requirements
  • High School degree or equivalent education required
  • 1-3 years of customer service or related experience
  • Excellent communication skills, both written and verbal, including active listening
  • Proven initiative and creative approaches to problem-solving
  • Ability to adapt quickly to new systems and processes
  • MS Office skills, including Excel, Word, and Outlook
  • Strong attention to detail and goal-oriented
  • Able to work well in a team environment
  • Ability to prioritize and manage multiple responsibilities

Pay Rate: $18.00/hour