Guest Experience Liaison

3 weeks ago


Philadelphia, Pennsylvania, United States Live Nation Entertainment Full time

About the Role:

The Guest Ambassador will be the primary point of contact for guests at the venue, providing information and assistance to ensure a positive experience. This role requires excellent communication skills, a strong sense of judgment, and the ability to work effectively in a team environment.

Key Responsibilities:

  • Communicate venue information and policies to guests, including procedures for entering the venue, finding seats, and accessing amenities.
  • Proactively assist guests to ensure they have an enjoyable experience, including answering questions and resolving issues.
  • Partner with fellow crew members to maintain a safe and efficient environment, including directing restroom and concessions lines and reporting maintenance and cleaning issues.
  • May fill in temporarily with other departments to support staffing levels during peak or break times.
  • Greet guests as they enter and leave the venue, and may distribute advertising flyers.

Requirements:

  • High School Diploma or equivalent preferred.
  • At least 2 years of experience in guest service and communications preferred.
  • Creative thinker and problem solver.
  • Excellent verbal, written, and interpersonal communication skills.
  • Acute sense of judgment, tact, and diplomacy.
  • A strong sense of teamwork and ability to execute programs.
  • Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+, and occasional sitting in an outdoor environment in all weather conditions.

About Live Nation Entertainment:

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. We are committed to creating once-in-a-lifetime experiences for our fans, and we are looking for talented individuals to join our team.

Equal Employment Opportunity:

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.



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