Field Service Engineer

1 week ago

Wilmington, Delaware, United States PerkinElmer Full time
Job Title: Field Service Engineer

PerkinElmer is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for installing, maintaining, and repairing PerkinElmer and/or multivendor instrumentation at customer sites.

Key Responsibilities:
  • Enhance the Customer Experience: Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer sites with best-in-class service.
  • Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols.
  • Deliver customer familiarization for instrument operation and maintenance.
  • Communicate service offerings including training, support, software, laboratory services products and field upgrades.
  • Partner with our customers to understand their analytical workflow and applications.
Support Your Team:
  • Support the local instrument sales representative(s) to help secure new instrument orders.
  • Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts.
Drive Organizational Growth:
  • Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards.
  • Contribute to account profitability through efficient execution and service delivery.
  • Perform timely uploads and downloads of required service data to ensure the integrity of service system(s).
  • Maintain assigned assets including: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
Requirements:
  • Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience.
  • Ability to travel by air, vehicle and/or other means of transportation as business requires.
  • Demonstrated ability to troubleshoot, repair, and provide qualification services.
  • Must have a valid driver's license.

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law.

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