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Analytical Instruments Field Service Specialist
2 months ago
Veolia Water Technologies & Solutions (VWTS) is a global leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in various industries, including pharmaceutical, food and beverage, and microelectronics.
The Field Service Engineer will provide routine to complex field service support for our core Sievers brand total organic carbon (TOC) analytical instruments and accessories at customer sites within the greater Philadelphia metropolitan area and surrounding regions. Key responsibilities include:
- Maintenance, verification, validation, repair, and calibration duties
- Troubleshooting operational issues
- Providing field service and support for Sievers brand Endotoxin and Bioburden instrument product lines
This position requires residency within the Greater Philadelphia area and within a 1-hour drive of the Philadelphia (PHL) International Airport. Occasional field service support may be required for other customers within the East Service Region, Canada, and the US.
Key Responsibilities- Travel to customer sites and perform PM and related services on TOC equipment
- Plan, schedule, and confirm customer services, including coordination of travel and parts shipments
- Maintain administrative duties, parts inventory, and relevant trainings
- Take customer calls, participate in territory sales meetings, and service team meetings
- Respond to on-demand contract services with 3 or 7 business day response commitments for troubleshooting and repair
- Write clear and concise reports for customers
- Special projects and new hire training as assigned by supervisors
- Work closely with Sales to provide insight into new instrument and new service opportunities, as well as upsell service and consumables at existing customer sites based on need
- Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle and compliance with all Veolia Environmental, Health and Safety (EHS) policies
- Associate's Degree in a Science, Technical, or Engineering discipline; or equivalent education
- At least 3 years of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment
- Bachelor's Degree in Chemical Engineering, Chemistry, Biology, Engineering, or Physics; or equivalent education
- At least 1 year work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment
