Field Engineer 4

2 weeks ago


Wilmington, Delaware, United States eTeam Full time
Job Title:
Field Engineer 4

Location:
Wilmington, MA

Pay Rate :
$21/hr

Duration: 6+ months Contract

JOB DESCRIPTION
As a Field Engineer 4, you will work in a highly directed environment. Your assignments will include repair activities such as replacing units, loading images, and testing units using a detailed script. You will also perform other non-troubleshooting duties. Direction will be provided by script, help desk, or service desk in a Next Business Day (NBD) and/or Same Business Day (SBD) service delivery environment.

Responsibilities:
Provide PLS Support for calls such as Dell Client Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment. Take service calls and perform incident-specific activities as directed by Help Desk, Service Desk, or script. May perform routine installs, moves, adds, and changes as part of a directed team, including complex desktop and laptop break-fix work, whole unit replacement, simple desktop printer fixes, and loading software with a script.

General Job Information:
Candidate will be taking PC hardware break-fix calls at various locations. Must have reliable transportation. Must be able to pass drug and background screening. Must be able to complete required product training.

Required Skills:
Dell Desktop PC, Install/Support, Expert, A+ Certification
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