Web Systems Analyst
2 weeks ago
This role involves serving as a key technical advisor and expert within the systems team. The work encompasses intricate planning, design, installation, coordination, testing, operation, maintenance, troubleshooting, and repair of internet, intranet, and various web applications, systems, databases, and services.
Key ResponsibilitiesThe incumbent will act as a technical authority overseeing web applications, internet services, and networking software, ensuring optimal performance and functionality.
- Lead the planning, design, development, validation, implementation, and management of websites and internet applications tailored to meet diverse communication needs.
- Develop and propose web design alternatives that significantly enhance usability, sustainability, and ongoing support for internet resources.
- Provide expert guidance and technical leadership, collaborating with management and users to transition business processes into internet-based applications and services.
- Work closely with management, users, and contractors to identify issues, design solutions, and test, validate, and implement new or revised enterprise-wide internet applications.
- Conduct research and implement corrective actions for deficiencies identified through user feedback, quality assurance studies, or audits.
- Analyze and resolve operational issues related to web applications, ensuring links, directories, servers, databases, and applications function effectively.
Act as a technical authority on internet applications and services, providing advice and assistance to staff and management regarding the deployment and utilization of web applications and hosting services.
Ensure compliance with all relevant policies, guidelines, and regulations concerning accessibility standards, including Section 508 of the Americans with Disabilities Act.
Redesign content and services to align with the latest assistive technology standards.
Troubleshooting and SupportAddress customer issues, providing solutions or guidance on system components to enhance user experience with internet services and websites.
Serve as a technical expert for escalated problems, conducting needs analysis to identify opportunities for improved business processes leveraging internet resources.
Facilitate business process reengineering, examining workflows and interrelationships among organizational components and processes.
QualificationsTo qualify for this position, candidates must demonstrate IT competencies and specialized experience relevant to the GS-2210 series. This includes:
- Attention to Detail: Thoroughness in work and conscientiousness in detail.
- Customer Service: Ability to assess client needs and provide effective solutions.
- Oral Communication: Skill in conveying information clearly and effectively.
- Problem Solving: Capability to identify issues and generate sound recommendations.
Specialized experience must be evident at a level equivalent to GS-12, involving technical planning, design, development, testing, and management of internet systems and services.
This position is classified as a moderate risk public trust role, requiring adherence to specific employment conditions.
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