Front Office Associate

7 days ago


El Centro, California, United States Pacific Palms Resort Full time

Job Summary: We are seeking a highly skilled and customer-focused Front Office Agent to join our team at Pacific Palms Resort. As a Front Office Agent, you will be responsible for ensuring a seamless and enjoyable experience for our guests, from check-in to check-out.

Key Responsibilities:

  • Guest Services: Provide exceptional customer service to guests, responding to their needs and requests in a timely and professional manner.
  • Front Desk Operations: Manage the front desk, handling check-ins, check-outs, and room assignments, as well as processing payments and resolving any issues that may arise.
  • Communication: Maintain effective communication with guests, colleagues, and management, ensuring that all information is accurate and up-to-date.
  • Teamwork: Collaborate with other departments to ensure a smooth and efficient operation, providing support and assistance as needed.

Requirements:

  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively interact with guests and colleagues.
  • Math Skills: Have good math skills, with the ability to accurately process payments and handle cash transactions.
  • Customer Service: Demonstrate a strong commitment to customer service, with a focus on providing exceptional experiences for our guests.
  • Adaptability: Be flexible and adaptable, with the ability to work varied shifts and days, as needed.

What We Offer:

  • Competitive Salary: A competitive salary, with opportunities for growth and advancement.
  • Benefits: A range of benefits, including health insurance, paid time off, and retirement savings.
  • Training and Development: Ongoing training and development opportunities, to help you grow and succeed in your role.


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