Desktop Installation Specialist

4 weeks ago


Washington, Washington, D.C., United States Tandym Group Full time
Job Summary

We are seeking a skilled Desktop Installation Specialist to join our team at Tandym Group. As a Desktop Installation Specialist, you will be responsible for installing, configuring, and maintaining desktop computers and peripherals for our clients.

Responsibilities:

Assist staff with the installation and configuration of desktop computers and peripherals
Serve as a member of our technical implementation team, fulfilling a wide variety of technical service requests
Support customer installations and provide technical support in person, remote desktop, and/or by phone
Provide a high level of customer service to all customers, including effective communication
Install, configure, and upgrade computer hardware and software, including the migration of data
Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
Contribute to departmental policies and procedures related to computer hardware, software installations, and customer support
Support Windows 10, Mac OS, iOS, and Android
Receive and respond to incoming calls and/or work orders regarding desktop and/or laptop problems
Perform delivery of IT equipment and return to stock
Provide phone and help-desk support for local and off-site users
Maintain current knowledge of relevant technologies as assigned

Qualifications:
U.S. Citizenship required
Must pass background investigation to obtain Public Trust

Active Certification required:
MCSA, MCSE, ACSP, AMIT, or ACMT
Associate's Degree in a Computer-centered discipline
8+ years of directly related experience supporting IT operations with Windows 10 and in Active Directory environment
Must have 5+ years of experience with technical proficiency in MAC OS, tools, and productivity office suites
Advanced level experience in MAC/PC hybrid environments, including mobile devices
Hands-on experience with a wide range of infrastructure, including but not limited to Operating Systems, Device Management, and client systems
Experience troubleshooting mobile devices using both iOS and Android
Provide IT support relating to technical issues involving Microsoft core business applications and operating systems
Must have min. of 3-year experience with JAMF (SCM platform) and SCCM/PXE for Windows
Excellent diagnostic and problem-solving skills
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Extensive equipment support experience
Working technical knowledge of current protocols, operating systems (Windows 10/MacOS) and SOPs
Must be able to lift to 50 lbs
Keen attention to detail
Team-oriented and skilled in working within a collaborative environment
Strong verbal and written communication skills

Desired Skills:
Bachelor's Degree
Experience with AirWatch

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