Computer Systems Specialist

3 weeks ago

Washington, Washington, D.C., United States ABBTECH Professional Resources Full time

Job Summary:

ABBTECH Professional Resources is seeking a highly skilled Computer Systems Specialist to join our team. As a Computer Systems Specialist, you will be responsible for installing and configuring Windows 10 operating systems and other standard business applications on laptops and desktops for new end-users.

Key Responsibilities:

  • Install and configure Windows 10 operating systems and other standard business applications on laptops and desktops.
  • Provide support for the deskside incident management process and routine installation of IT computer and telephone equipment.
  • Provide technical support for break/fix and routine replacement of equipment, maintain electronic inventory, surplus inventory, and ensure replacement equipment performs as required.
  • Troubleshoot and resolve assigned trouble tickets, including incident and deployment tickets, providing timely updates in the ticketing system that is informative of the work performed.
  • Support the maintenance of local area network (LAN) and wide area network (WAN) components.
  • Provide on-site support for delivery of new systems, and supplemental support as needed for remote delivery, and provide prompt and professional resolution of end-user incidents and problems.
  • Responsible for laptop and desktop computer refreshes and furnishing end-users with new equipment on a routine schedule.
  • Participate in receipt/asset control of systems for deployment; Remove and execute asset control procedures to excess the refreshed target system.
  • Set up and test replacement workstations confirming customer satisfaction.
  • Provide informal customer instruction as needed.

Requirements:

  • This program requires US Citizenship or Green Card (Lawful Permanent Residents).
  • Must have, no less than, 1-2 years recent (within the last 3 years) experience as a Deskside Technician or similar position.
  • Must have experience with the following: imaging Windows devices; installation and configuration of Windows 10 devices; MS Office 365 troubleshooting, Active Directory, Help Desk Ticketing Systems, VPN Troubleshooting, Dell and/or HP laptop hardware and software.
  • Outstanding diagnostic, problem-solving and analytical skills
  • Hands-on experience with other common software and hardware
  • Excellent customer service skills

Benefits:

  • Medical, Dental and Vision offerings
  • Weekly Direct Deposit
  • Paid Holidays and Personal Time Off
  • 401(k) with match
  • Voluntary Life and AD&D, Short/Long Term Disability
  • Other Voluntary coverages
  • Pre-paid Legal and Employee Assistance Programs
  • Northwest Federal Credit Union Membership
  • BB&T @ Work Program

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