Senior Failure Analysis Engineer

3 days ago


Santa Clara, California, United States TalentBurst Full time
Sr. Failure Analysis Engineer

TalentBurst is seeking a highly skilled Sr. Failure Analysis Engineer to join our team. As a key member of our Hardware Quality Engineering team, you will be responsible for driving returned product failure analysis, characterizing failures, and escalating issues and trends to the team.

Key Responsibilities:
  • Drive returned product failure analysis, characterizing failures, and escalating issues and trends to the Hardware Quality Engineering team.
  • Resolve escalated RMA's by determining the hardware root cause of the failure issue.
  • Track and report on RMA failure trends by product and cause to the Tech Ops team.
  • Track the progress of all in-progress RMA's requiring FA and prioritizing accordingly.
  • Monitor process and product corrective actions to ensure changes were in fact effective in improving the product.
  • Maintain accurate data entry into SAP and Salesforce database tools.
Requirements:
  • Expert technical skills in the manufacturing test environment, both PCBA and box build/system level assemblies.
  • Strong Linux system administration knowledge.
  • Outstanding communication skills, both written and verbal.
  • Highly collaborative working style.
  • Ability to apply a working knowledge of server/client and IP based networking hardware architecture, both system and component level, to the test environment.
  • Demonstrated ability at hardware debugging to component level and fault isolation.
  • Familiarity with test engineering principles, methods, and industry standard best practices in a manufacturing test environment.
  • Knowledge of Salesforce, JIRA, and SAP desired.
  • Ability to read schematics and view board files.
Education:
  • Bachelor's Degree.
  • Minimum BSEE, BSCS, BSCE, or BSET.
  • 10+ years related experience required in the computer networking industry.


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