Senior Failure Analysis Engineer
1 day ago
Location: Santa Clara, CA
Duration: 12 months contract
Job Summary:
We are seeking a highly skilled Senior Failure Analysis Engineer to join our team. The successful candidate will be responsible for driving returned product failure analysis, characterizing failures, and escalating issues and trends to the Hardware Quality Engineering team.
Key Responsibilities:
- Drive returned product failure analysis, characterizing failures, and escalating issues and trends to the Hardware Quality Engineering team
- Resolve escalated RMA's by determining the hardware root cause of the failure issue
- Track and report on RMA failure trends by product and cause to the Tech Ops team
- Track the progress of all in-progress RMA's requiring FA and prioritizing accordingly
- Monitor process and product corrective actions to ensure changes were in fact effective in improving the product
- Maintain accurate data entry into SAP and Salesforce database tools
Requirements:
- Expert technical skills in the manufacturing test environment, both PCBA and box build/system level assemblies
- Strong Linux system administration knowledge
- Outstanding communication skills, both written and verbal
- Highly collaborative working style
- Ability to apply a working knowledge of server/client and IP based networking hardware architecture, both system and component level, to the test environment
- Demonstrated ability at hardware debugging to component level and fault isolation
- Familiarity with test engineering principles, methods, and industry standard best practices in a manufacturing test environment
- Knowledge of Salesforce, JIRA, and SAP desired
Education:
- Bachelor's Degree
- Minimum BSEE, BSCS, BSCE, or BSET
- 10+ years related experience required in the computer networking industry
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