Failure Analysis Specialist

1 day ago


Santa Clara, California, United States Rootshell Inc Full time
Job Title: Failure Analysis Engineer

We are seeking a skilled Failure Analysis Engineer to join our team at Rootshell Inc. The successful candidate will be responsible for driving returned product failure analysis, characterizing failures, and escalating issues and trends to the Hardware Quality Engineering team.

Key Responsibilities:

  • Drive returned product failure analysis, characterizing failures, and escalating issues and trends to the Hardware Quality Engineering team.
  • Resolve escalated RMA's by determining the hardware root cause of the failure issue.
  • Track and report on RMA failure trends by product and cause to the Tech Ops team.
  • Monitor process and product corrective actions to ensure changes were in fact effective in improving the product.
  • Maintain accurate data entry into SAP and Salesforce database tools.

Requirements:

  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills.
  • Proficiency in data analysis and reporting.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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