Financial Assistance Specialist

2 weeks ago


Dubuque, Iowa, United States Access Dubuque Full time

Financial Counselor

Company Overview

Access Dubuque is a dedicated organization focused on delivering comprehensive medical, dental, and mental health services to the community. We prioritize patient-centered care and strive to ensure that all individuals, especially those in vulnerable situations, have access to high-quality healthcare.

Position Summary

The Financial Counselor plays a crucial role in guiding patients through their financial options. This position involves educating patients about payment alternatives, offering financial and insurance support, and collaborating with various departments to eliminate financial obstacles to care. Key responsibilities include assessing pre-appointment financial needs, managing payment arrangements, and connecting patients with community resources or grants.

Key Responsibilities

  • Review patient schedules to confirm that all financial and insurance information is accurate prior to service delivery.
  • Work proactively with insurance providers and front desk staff to identify and resolve financial or insurance-related barriers before appointments.
  • Assist patients in understanding their insurance eligibility and help them complete necessary applications.
  • Conduct meetings with patients to discuss available financial assistance programs and establish payment plans, ensuring to monitor and follow up on these plans.
  • Calculate and communicate cost estimates for various healthcare services.
  • Address inquiries related to patient billing and collaborate with the billing department to resolve any discrepancies.
  • Manage incoming calls regarding billing and insurance questions.
  • Document and apply sliding fee scale discounts based on patient income and clinic policies.
  • Identify patients whose financial assistance is nearing expiration and reach out to them for renewal.
  • Maintain accurate records of patient payments and ensure proper financial classification in accordance with federal guidelines.
  • Foster a collaborative and supportive work environment with colleagues across departments.
  • Commit to continuous professional development and stay updated with relevant technology and software.

Qualifications

Education: Associate's Degree or equivalent experience in a related field.

Skills: Strong communication skills, ability to interpret financial documents, and proficiency in basic mathematical concepts.

This position offers a unique opportunity to make a significant impact on the lives of patients by helping them navigate their financial healthcare needs.



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