Customer Service Insurance Professional

4 days ago


Huntersville, North Carolina, United States State Farm Insurance Full time

About the Role
The Customer Service Insurance Professional at State Farm Insurance will provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner. This role involves assisting customers with their insurance needs, processing policy changes and updates, handling incoming calls and emails regarding policy inquiries and claims, collaborating with team members to resolve customer issues, and maintaining customer records.

Job Responsibilities

  • Assist customers with their insurance needs, providing accurate and timely information;
  • Process policy changes and updates in the system;
  • Handle incoming calls and emails from customers regarding policy inquiries and claims;
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction;
  • Maintain customer records and update information as needed;

Requirements and Qualifications
To succeed as a Customer Service Insurance Professional at State Farm Insurance, you should have strong communication and problem-solving skills, be able to work in a fast-paced environment, and have a commitment to delivering excellent customer service. You should also stay up-to-date with insurance products and industry trends to effectively assist customers.

Benefits and Compensation
This role offers a competitive salary of approximately $45,000 per year, based on industry standards for similar positions in the insurance sector. The salary may vary depending on location, experience, and other factors. In addition to the salary, employees at State Farm Insurance enjoy a range of benefits, including health insurance, retirement plans, and opportunities for career advancement.



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