Customer Service Representative
5 days ago
About the Role
We are seeking a highly motivated and customer-focused Guest Service Associate to join our team at SpareTime Entertainment.
Job Responsibilities:
- Provide exceptional customer service by interacting professionally with guests, using Spare Time Service Standards.
- Greet guests, determine their needs, assign open lanes, and provide start-up instructions as necessary.
- Answer guest inquiries over the phone and in person, providing accurate information.
- Inform guests of upcoming promotions, specials, and events.
- Confidently operate the POS System, making accurate transactions while operating lanes, collecting payments, returning change, and printing reports or scores.
- Issue, record, and redeem gift certificates, coupons, etc., according to company policy.
- Balance receipts, count cash, and complete daily shift paperwork.
- Manage lane inventory and assist with lane turnover tasks.
- Maintain a sanitary, organized, and presentable area.
- Communicate with pit crews, operate call buttons, relay information, log calls, and check response time.
- Perform various duties related to vending machines, including removing, counting, and recording vending money, restocking items, etc.
- Perform opening and closing duties as required.
- Monitor guests for rule violations.
- Report all company violations to management.
What We Offer:
- An estimated salary range of $35,000 - $50,000 per year, depending on experience and location.
- The opportunity to work in a fast-paced, dynamic environment with a growing company.
- A chance to develop your skills and advance your career in the leisure industry.
- A fun and supportive team environment.
Requirements:
- A high school diploma or equivalent is preferred.
- At least 6 months of previous experience in the entertainment center, hospitality, or retail industry.
Work Environment:
The noise level can be loud, and the job may involve working with large crowds and children.
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