Customer Service Representative

5 days ago


Huntersville, North Carolina, United States SpareTime Entertainment Full time

About the Role

We are seeking a highly motivated and customer-focused Guest Service Associate to join our team at SpareTime Entertainment.

Job Responsibilities:

  • Provide exceptional customer service by interacting professionally with guests, using Spare Time Service Standards.
  • Greet guests, determine their needs, assign open lanes, and provide start-up instructions as necessary.
  • Answer guest inquiries over the phone and in person, providing accurate information.
  • Inform guests of upcoming promotions, specials, and events.
  • Confidently operate the POS System, making accurate transactions while operating lanes, collecting payments, returning change, and printing reports or scores.
  • Issue, record, and redeem gift certificates, coupons, etc., according to company policy.
  • Balance receipts, count cash, and complete daily shift paperwork.
  • Manage lane inventory and assist with lane turnover tasks.
  • Maintain a sanitary, organized, and presentable area.
  • Communicate with pit crews, operate call buttons, relay information, log calls, and check response time.
  • Perform various duties related to vending machines, including removing, counting, and recording vending money, restocking items, etc.
  • Perform opening and closing duties as required.
  • Monitor guests for rule violations.
  • Report all company violations to management.

What We Offer:

  • An estimated salary range of $35,000 - $50,000 per year, depending on experience and location.
  • The opportunity to work in a fast-paced, dynamic environment with a growing company.
  • A chance to develop your skills and advance your career in the leisure industry.
  • A fun and supportive team environment.

Requirements:

  • A high school diploma or equivalent is preferred.
  • At least 6 months of previous experience in the entertainment center, hospitality, or retail industry.

Work Environment:

The noise level can be loud, and the job may involve working with large crowds and children.



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